This policy explains how Merreell collects, uses, and safeguards your personal information when you visit our website or make a purchase.

Information We Collect

  • Personal details you provide: name, billing and shipping addresses, email, phone number, and payment information (payment data is processed by our secure gateway and not stored fully).
  • Order history: products purchased, returns, and preferences.
  • Technical data: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

How We Use Your Information

  • To process and fulfill orders, including sending shipping updates and delivery confirmations.
  • To manage returns, exchanges, and customer service inquiries.
  • To improve our website and product offerings based on aggregated analytics.
  • To comply with legal obligations, such as tax reporting and fraud prevention.

Sharing of Information
We do not sell or rent your personal data to third parties. We share information only with trusted service providers who assist in:

  • Order fulfillment (carriers such as FedEx, UPS, USPS).
  • Payment processing (Visa, MasterCard, PayPal).
  • Email delivery and customer support platforms.

These partners are contractually bound to use your data only for the services they perform on our behalf.

Cookies and Tracking
Our website uses cookies to enhance your browsing experience, remember cart contents, and analyze site traffic. You can manage cookie preferences in your browser settings, but disabling them may affect some site features.

Your Rights
You may request access, correction, or deletion of your personal data. To exercise these rights, or for any privacy questions, contact us at info@merreell.it.com. We will respond within a reasonable timeframe.

Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or loss. However, no online transmission is completely secure, and we cannot guarantee absolute security.

Policy Updates
We may update this policy periodically. Changes will be posted here with a new effective date. We encourage you to review it from time to time.